Complaints and Concerns
Our Approach to Complaints and Concerns
At Reach South, we are committed to fostering a culture of openness, trust and continuous improvement. While we strive to provide the highest standards of education and care, we recognise that occasionally things may not go as expected. When this happens, we welcome feedback and concerns as opportunities to listen, learn and improve.
We encourage parents, carers, staff members and members of the community to raise concerns early and informally wherever possible. Most issues can be resolved quickly through open dialogue with the relevant member of staff. However, if concerns remain or a more formal response is needed, our Complaints Policy provides a clear, fair and structured process for resolution.
We are committed to:
- Listening carefully and responding promptly
- Treating all concerns with respect and confidentiality
- Ensuring that complaints are handled impartially and without prejudice
- Using feedback to inform our practice and strengthen our provision
Our aim is always to resolve concerns constructively and collaboratively, in the best interests of our pupils and school communities.
To ensure your concern is directed appropriately, please use the Academy Complaints Policy if your issue relates to a specific school, such as teaching, pastoral care, or site matters. If your concern involves the Trust Board, Chief Executive Officer, or central executive functions, please refer to the Trust Complaints Policy.
